Effective Date: April 17, 2016
FlightCar’s mission is to help people share their cars with one another to create a communal traveling experience. Our services provide you with a fleet of different users’ cars at various destinations. Through FlightCar you can drive around local roads in a native car – as if you were borrowing a friend’s vehicle. As we build these services, we are committed to keeping your information safe and private and giving you choices as to how your information is used and shared. This is our privacy promise to you:
Because we’re always looking for new and innovative ways to help provide you with the best car rental experience, this policy may change over time. If any modifications substantially change your rights under this policy, we will send you an email where possible, and always provide notice on the Site.
And remember, we’re here to help you! If something in this policy does not make sense or if you have any questions, please contact us.
The FlightCar Service collects data when you visit our website, create an account on FlightCar, list or rent a car, and visit a FlighCar location. This policy explains what data is collected at each point, why we collect it and how it may be used and shared.
When you create a FlightCar account, we ask for your name, email and home address, your age range and your phone number. This data, and any other data that is stored with this data or otherwise can be linked back to you is Personally Identifiable Information (PII).
By sharing your phone number with us, you agree we may text you messages related to providing the Services such as contacting you about your airport pick up or drop off. Standard text messaging rates apply to these messages.
You also have the option to create your FlightCar account using different credentials, such as your Facebook account. If you choose to do so, we will ask permission to access basic information from that account, like your name and friend list. You can stop sharing that information with us at any time by removing FlightCar’s access to that account.
We collect information about when and where you are renting the car and what type of car you prefer so we can have the car ready and payment information to charge you for the rental.
We ask for certain information about your car to ensure your safety and your car’s safety, including license plate, mileage, and your vehicle identification number. We also ask for additional financial information so we can pay you when someone rents your car.
We will create a FlightCar Profile for you that will include your first name and the first initial of your last name, a profile photograph that you upload, and any other ancillary information about yourself and your car’s profile that you choose to include. The information you provide in your profile will be public. Public means that anyone on the Internet, not just FlightCar users, can view your posted information.
To answer your questions or help with coordinating your rental, you can send messages to FlightCar. Whenever you add this type of data, we collect it and store it with your other account information. We may use those communications to better understand how members use the marketplace as well as for security purposes. We are not obligated to review any communications or take any specific actions with respect to those communications.
When you drop off your vehicle, we take pictures of your car to create a record of the condition of the exterior. We also take pictures of any items or equipment you leave with us in the FlightCar facility. To be compliant with DMV requirements, we make a photocopy of your registration to leave in your car. Your name and address will be redacted from the registration; a copy must be kept in your car at all times during the rental.
We ask for your contact information if we do not already have it, your hotel reservation, should we need to contact you during your rental, and in some cases we collect a digital copy of your car insurance. If we have not yet collected your payment information, we will collect it at this point as well. Credit Card information is processed by our third-party payment processor.
The FlightCar App continuously collects your location data like GPS signals, device sensors, Wi-Fi access points, and cell tower IDs even when you are not using the App. We only transfer this information to FlightCar’s servers when you travel near an airport or when you go over a toll. We use this data to ensure all tolls are paid for, to coordinate your transportation at the airport, to understand how our users use the service, to improve and expand our offerings, and to provide you with services at other locations you visit. You can deactivate these features on your mobile device and FlightCar will no longer be able to collect this type of information.
When you drop of the car, we ask you to fill out a questionnaire about your experience, car mileage, diagnostic data and other information.
FlightCar collects some data from everyone who visits our website— even if you don’t have a FlightCar account. Whenever you visit a Site and Application, our servers automatically collect industry standard log data that records information about your visit, such as your browser type, operating system, the URL of the page that you were visiting before you came to our Site, the different actions you performed on our Site, the pages of our Site that you visit, the time you spent on those pages, and the Internet Protocol address from the pages you visited. We use this type of information to analyze the use of the Site in order to constantly improve the functionality and to make sure the Site is working properly. We do not keep this log data as personal information or use it in association with other personal information.
Our Site and Application may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our communications and marketing.
FlightCar uses your data to provide you with the best possible rental experience and to improve and protect FlightCar. Here are some examples:
First and foremost: We don’t sell, trade or rent any data that could identify you, period.
We only share data about you when it is necessary to provide our services, when the data is de-identified or aggregated so it cannot be linked back to you, or when you direct us to share it.
Personally Identifiable Data is data that can be used on its own or with other information to identify you. We will only share PII data under the following circumstances:
Aggregate data helps us improve our Site and Service for all of our users and helps us decide which new features to deploy. FlightCar may share or sell aggregated, de-identified data that does not identify you with partners, such as advertisers, partners, investors, and other relevant parties, to provide research or reports about user preferences. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back to you.
We store your PII indefinitely. We store your data for as long as
Any data that you provide to FlightCar through the Site can be modified from your account settings. If you remove data from your account, it will no longer appear to you or others who use the Service. Backups of that data will remain in association with your account and in our archive servers.
You can deactivate your FlightCar account by contacting our customer support. When you do, data that can identify you will be removed from the Service, including but not limited to your email, name, photo(s), friends list and links to sites such as Facebook. Backup copies of this data will be retained on our servers, in order to resolve any claims that may arise following the rental. FlightCar may continue to use your de-identified data.
FlightCar is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using FlightCar, please contact us immediately.
Absolutely! You can opt-out of receiving any marketing and promotional emails by contacting us at firstname.lastname@example.org. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your account maintenance.
FlightCar has put in place a combination of technical and administrative security controls to protect your personal data when it is in our control. We encrypt all data in rest as well as in transit – for example, in the Amazon cloud server, in disk, and in app telemetry. If you have a security-related concern, please contact us.
We are not responsible for any unauthorized disclosure of personal or other information caused by any third party. Your account information is accessible online through the use of a password. To protect the confidentiality of PII, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our web site by any person using your password. Please advise us immediately if you believe your password has been misused.
FlightCar’s Services are hosted and operated entirely in the United States and are subject to United States law. Any personal information that you provide to FlightCar is being provided to FlightCar solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the FlightCar Services from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
If you have any questions, please contact us at:
ADDRESS: email@example.com or 1-844-4-FLTCAR.